WE ARE CELEBRATING SIX YEARS!

FAQ

All the important stuff. Minus the boring.
  • Yes, gift note is available. Please write your note on the product page before adding to cart.

  • Same-day delivery is available within our selected time slots: 9am–3pm or 3pm–8pm. Your order will be delivered anytime within your chosen slot.

    We’re unable to customise exact delivery times, so your order will arrive anytime within your chosen slot.

  • We’re unable to customise exact delivery times. Deliveries will be arranged within the selected time slot only.

  • Yes, please enter your postcode at checkout. for delivery fees.

  • Change of delivery address is permissible 48 hours from your pre-selected time slot. Any request of changes to delivery addresses less than 48 hours from your pre-selected time slot will not be able to be processed.

    If the address change is possible and results in a different delivery route, additional charges may apply.

  • Address changes for same-day delivery are not guaranteed, as orders are processed quickly. If you need to make a change, please contact us immediately — we’ll do our best to assist before your order is dispatched.

    If the address change is possible and results in a different delivery route, additional charges may apply.

  • If an incorrect address or phone number is entered during checkout, we may not be able to amend it once the order is processed or dispatched.

    Orders affected by incorrect customer details are non-refundable and not eligible for replacement.

  • Change of delivery date is only permissible for future dates and time slots. Amendments to the delivery date / time slot are not allowed if your expected delivery time slot is less than 48 hours from your request and the order will proceed to be delivered based on your initial date and time slot selected.

  • You may self pick-up your order anytime within your selected time slot. Your order will be prepared beforehand for collection.

  • If you forget to collect your self pick-up order, we will send a reminder on the scheduled pick-up day. However, orders not collected by the end of the self pick-up day will be disposed of due to food quality and safety reasons. Please note that all uncollected orders are non-refundable.

  • Yes, our brownies are certified halal. All our goods are made at Fox Paradox Cafe, Halal Certified Cafe.

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